Privacy Policy
Last updated: May 1, 2026
Overview
At Best Custom Patches, we value your privacy and are committed to protecting the personal information you share with us. This policy applies to information collected through our website, inquiry forms, email communication, quote requests and customer service channels.
Information We Collect
We may collect information that helps us respond to your inquiry, prepare custom product quotes and provide better service.
- Contact information such as name, email address, phone number, company name and shipping address.
- Order-related information such as product type, quantity, artwork files, logo files, design notes and customization details.
- Technical information such as IP address, browser type, device information, visited pages and referring pages.
- Communication records when you contact us by email, forms or customer service channels.
How We Use Your Information
We use the information we collect to process inquiries, prepare quotes, create digital proofs, arrange production, support shipping and improve our website experience.
- To respond to quote requests and product questions.
- To create custom mock-ups, samples and production details.
- To process orders, arrange shipping and provide tracking updates.
- To improve website performance, product pages and customer support.
- To prevent fraud, protect our website and comply with applicable legal requirements.
Cookies & Website Analytics
Our website may use cookies or similar technologies to remember preferences, understand visitor behavior and improve website performance. You can adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.
Sharing Your Information
We do not sell your personal information. We may share necessary information with trusted service providers who help us operate our business, such as production partners, shipping carriers, payment processors, hosting providers or analytics tools.
These service providers are expected to use the information only for the purpose of providing services related to your inquiry, order or website experience.
Artwork, Logos & Uploaded Files
When you upload logos, artwork, photos or design files, we use them only to prepare mock-ups, quotes, samples or custom product production. You should only provide files that you have the right to use.
Data Security
We take reasonable administrative, technical and physical measures to protect your information from unauthorized access, loss, misuse or disclosure. However, no method of internet transmission or electronic storage is completely secure.
Your Choices
You may contact us to request access, correction or deletion of your personal information where applicable. You may also unsubscribe from promotional emails if such emails are sent.
Children's Privacy
Our website is intended for business and general consumer use and is not directed to children. We do not knowingly collect personal information from children.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us using the details below.